The WFMSpecialist
Get the Workforce Management basics right!
Workforce Management (WFM) within customer contact centers remains a complex and sometimes inaccessible subject for many organizations. The WFMspecialist is here to elloborate this more!Â
Wheter you are a new team leader, a WFM specialist, or a manager looking to optimize your customer contact enviroment – you will find easy-to- understand explanations, practical tools and concrete examples that can be applied directly in practice.
The main goal will be: improve & efficient staffing and happy customers!
How can we help you?
The WFMspecialist shows below a few topics that are hot topics and relevant to design and develop your WFM department.Â
If you have an urgent matter or don’t find the needed information, feel free to reach out via de button below!
Introducing WFM
Brief overview of Workforce Management and its importance for efficient operations
Forecasting
Techniques for predicting future workload and resource requirements
Capacity Management
Ensuring the right number of staff to meet service demand effectively
Scheduling
Creating and managing staff work schedules to optimize coverage
Analyse
Using Excel & Power BI to interpret performance data and drive improvements
Help & Support
Resources and assistance available for users implementing WFM solutions
Portfolio
Our Customers
"Amazing Designs and Quality Work!"
Meet Our Leadership
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Joanne Williams
Founder
Fred Buster
Director OPS
Lisa Hoffman​
Director HR